PROGRAM SUCCESS INDICATORS

ACADEMIC

INTERPERSONAL

PROGRAM SPECIFIC

Keyboarding, 25 wpm minimum (3 minutes; 6 errors maximum)

Demonstrate a good work ethic and good attendance

Enjoy hands-on, inside, organized, structured work environment

Be able to listen, read, and follow verbal and written directions/ instructions; 9-12 grade reading level

Be able to work independently and be productive every day

Have an interest in and enjoy general clerical / office work, i.e. phone, filing, faxing, copying, keyboarding

Be able to add, subtract, multiply, and divide whole numbers

Demonstrate dependability, responsibility, honesty, integrity, and courtesy

Pay attention to detail, locate and fix errors, proofread own work for accuracy

Calculate percentages and work with decimals; enjoy working with numbers

Demonstrate age-appropriate social skills

Demonstrate courtesy and politeness with co-workers, and customers

Be computer literate, knowledge of Windows, Word, Excel, PowerPoint, Access, Internet, and e-mail

Demonstrate a positive attitude and interest in program

Be able to keep business-related matters in strict confidence

Be able to complete assigned work in a timely manner; meet deadlines; prioritize tasks

Demonstrate teamwork skills; be able to teach / train other people; and serve customers

Demonstrate flexibility and adaptability with frequent interruptions

Be able to demonstrate communication, composition, spelling, and grammar skills

Believes in own self-worth and maintains a positive self-esteem

Be able to apply technology to specific tasks, maintain and troubleshoot hardware and software

Demonstrate workplace literacy skills requiring information processing, logical reasoning, critical thinking, problem solving, and decision making

Be able to evaluate data, organize and maintain files, and use computers to process information